Refund and cancellation policy
Clear review rules for digital advertising inventory.
Last updated: 7 September 2026
Before a placement is fulfilled
If payment fails, is cancelled, cannot be verified, or the selected space cannot be fulfilled, the order will not be published. If money was successfully collected for an order that cannot be fulfilled, we will review the record and provide the correction, refund, or other remedy required by applicable law.
After a placement is fulfilled
Pixel inventory is reserved and published specifically for the selected area. Once a placement has been correctly fulfilled, it is generally not refundable except where required by applicable law or where we agree that there was a material fulfilment error. A campaign removed for illegal content, illegal activity, or another Advertising Policy breach is not eligible for a refund, subject to rights that cannot lawfully be excluded.
When to request a review
Request a review by emailing contact@theworldsbiggestbillboard.com if you were charged twice, charged the wrong amount, assigned the wrong pixel area, or if a confirmed placement was unavailable or materially different from the order. Include the order reference, payment date, and a concise explanation.
Response and refund timing
We aim to respond to complete refund requests within seven days. Approved refunds are returned through the original payment method where possible. The time for funds to appear depends on the payment provider and your bank or card issuer.
Your rights
This policy does not limit consumer rights or remedies that cannot lawfully be excluded. If this policy conflicts with mandatory law, the mandatory law applies.