Refund and cancellation policy
Refunds are considered only in limited conditions for digital billboard placements.
Last updated: 7 September 2026
Before a placement is fulfilled
If payment fails, is cancelled, cannot be verified, or the selected space cannot be fulfilled, the order will not be published. If money was successfully collected for an order that cannot be fulfilled, we will review the record and provide the correction, refund, or other remedy required by applicable law.
After a placement is fulfilled
Pixel inventory is reserved and published specifically for the selected area. Once a digital billboard placement has been correctly fulfilled, it is not eligible for a refund except where required by applicable law or where we confirm a material fulfilment error.
Content moderation violations
A campaign removed or disabled for illegal content, illegal activity, or another Advertising Policy violation is not eligible for a refund. This includes removals needed to protect users, comply with law, or protect the platform, subject to rights that cannot lawfully be excluded.
When to request a review
Request a review by emailing contact@theworldsbiggestbillboard.com if you were charged twice, charged the wrong amount, assigned the wrong pixel area, or if a confirmed placement was unavailable or materially different from the order. Include the order reference, payment date, and a concise explanation.
Response and refund timing
We aim to respond to complete refund requests within seven days. Approved refunds are returned through the original payment method where possible. The time for funds to appear depends on the payment provider and your bank or card issuer.
Your rights
This policy does not limit consumer rights or remedies that cannot lawfully be excluded. If this policy conflicts with mandatory law, the mandatory law applies.